Cancellation, Rescheduling & Refund Policy

Vedraj Astrology – Online Video Consultation

At Vedraj Astrology, we value your time and are committed to providing every customer with a smooth and meaningful consultation experience. Please read our booking and cancellation policy before scheduling your video call.

1. Cancellation by Customer

• Customers may cancel their appointment at least 24 hours before the scheduled time to be eligible for a refund, subject to applicable payment processing charges, if any.

• Cancellations made less than 24 hours before the appointment may not be eligible for a refund.

• No-shows or failure to join the scheduled video call without prior notice will be treated as a completed booking, and no refund will be provided.

2. Rescheduling Policy

• Customers may request to reschedule their appointment at least 12 hours before the scheduled time.

• Rescheduling is subject to availability and may be permitted once per booking.

• Requests made less than 12 hours before the appointment may not be accepted.

3. Late Arrival

• Customers are requested to join the video call on time.

• A grace period of 10 minutes will be allowed.

• If the customer fails to join within the grace period, the session may be shortened or marked as a no-show, without a refund.

4. Cancellation by Vedraj Astrology

• If Vedraj Astrology needs to cancel or reschedule a session, the customer may choose a new appointment time or request a full refund for the affected session.

• If technical issues on our side prevent the consultation from taking place, we will offer a rescheduled session or an appropriate refund.

5. Technical Issues

• Customers are responsible for having a stable internet connection and a working device.

• If the video call is interrupted due to a technical issue on the customer's side, reasonable efforts may be made to reconnect.

• If the consultation cannot be completed due to a verified technical issue on our side, a rescheduled session or appropriate refund will be offered.

6. Refund Processing

• Approved refunds will be initiated to the original payment method within 5–7 business days, subject to payment provider processing times.

• Any applicable refund deductions will be communicated transparently before the booking is confirmed.

7. Nature of Consultation

• Astrology consultations provide interpretive guidance for personal reflection and decision-making.

• Results, predictions, or specific outcomes are not guaranteed.

• Once a consultation has been substantially delivered, refunds may not be available except where required by applicable law.

8. Contact Us

For cancellation, rescheduling, or refund requests, please contact Vedraj Astrology through the official contact details provided on our website.

By booking a video consultation, you acknowledge that you have read and agreed to this policy.